Privacy Policy

At Tenmar Agency we consider privacy and the protection of personal data to be a fundamental matter. This Privacy Policy governs the processing of the personal data that the User provides through this website, tenmaragency.com (hereinafter, the Website), in accordance with Regulation (EU) 2016/679 General Data Protection Regulation (GDPR) and Spanish Organic Law 3/2018 on the Protection of Personal Data and guarantee of digital rights (LOPDGDD).

I. Data controller

The controller responsible for processing the data collected through the Website is:

• Owner: BMDY2024 SL, trading as Tenmar Agency.
• Tax ID (NIF): B19825306.
• Registered office: Calle El Callao 1, Callao Salvaje, 38678 Adeje (Santa Cruz de Tenerife), Spain.
• Phone: +34 682 87 80 82.
• Email: Buenomtzyuso@gmail.com.

II. Data we process and its origin

We process the data that the User voluntarily provides to us through the Website's contact form. Specifically, the categories of data are: name, email address, telephone number and the content of the message or enquiry that the User chooses to send us.

We do not collect specially protected data. The User warrants that the data provided is true, accurate and up to date, and undertakes to communicate any change to it. The User is solely responsible for the truthfulness of the data submitted, releasing Tenmar Agency from any liability in this regard.

III. Purpose of processing

The personal data provided is processed for the following purposes:

• To handle, manage and respond to enquiries, requests for information or quotes submitted through the contact form.
• To manage the relationship with the User and, where applicable, the provision of the requested services.
• To send communications related to the enquiry made when they are necessary to attend to it.

No profiling is carried out and no automated decisions are made with the data provided.

IV. Legal basis

The legal basis for processing the data is the User's consent, which is deemed granted at the time they complete and submit the contact form, as well as, where applicable, the application of pre-contractual measures or the performance of a contract when the User requests the provision of a service. The withdrawal of consent will not affect the lawfulness of processing carried out prior to such withdrawal.

V. Retention period

The data will be retained for as long as necessary to handle the enquiry or request and, subsequently, for the periods legally required to address any liabilities arising from the processing. Once they are no longer necessary for such purposes, the data will be deleted by applying appropriate security measures.

VI. Recipients of the data

As a general rule, the data will not be transferred to third parties, except where required by law. Certain service providers (for example, web hosting or email services) may have access to the data in their capacity as data processors, always acting in accordance with Tenmar Agency's instructions and with the guarantees required by data protection regulations. No international data transfers are foreseen.

VII. User rights

The User may exercise the following rights at any time by writing to the data controller at the address or email indicated in the Data Controller section, proving their identity:

• Right of access to their personal data.
• Right of rectification of inaccurate or incomplete data.
• Right to erasure ("right to be forgotten") of their data.
• Right to restriction of processing.
• Right to object to the processing of their data.
• Right to data portability.
• Right to withdraw the consent given at any time.

The User also has the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) if they consider that the processing of their data does not comply with current regulations.

VIII. Security measures

Tenmar Agency adopts the technical and organisational measures necessary to guarantee the security, integrity and confidentiality of the data, preventing its alteration, loss, unauthorised processing or access, in accordance with the state of technology and the nature of the data processed.

IX. Cookies

This Website is static in nature and does not use analytics, advertising or third-party tracking cookies. Only the cookies or technologies strictly necessary for the correct technical functioning of the Website may be used where applicable, which are exempt from the consent requirement.

X. Changes to the Privacy Policy

Tenmar Agency reserves the right to modify this Privacy Policy in order to adapt it to legislative or case-law developments, as well as to industry practices. The User is advised to review this policy each time they access the Website. Any change will be published on this same page with its corresponding update date.